Arrival and departure times
You can arrive any time between 2pm and midnight. Our hotel reception is manned 24 hours.
If you will be arriving after 11pm or midnight, we ask you to send a short message by email.
If you will be arriving before 2pm, we will be happy to check to see whether your room is available, and will otherwise look after your luggage until 2pm at the hotel reception.
Out of respect for guests arriving, rooms must be vacated by midday.
We will be happy to check on request whether a late departure is possible and at what cost.
Cancellation / Advance payment / Extra costs
The cancellation and advance payment terms are valid for all room categories.
We are happy to accept cancellations up to 48 hours before arrival free of charge.
After this period, and in the case of early departure, 80% of the relevant price will be charged. In case of non-arrival or no-show, 100% of the relevant price will be charged.
Advance payment is not required upon the provision of valid credit card details, to garantee your reservation.
We are required to charge €3.80 (as of 2017) per adult per day for your stay in our beautiful spa town.
Group bookings, conference and banquet events
There are special terms and conditions for bookings for more than 10 rooms, or for conference and banquet events. Such bookings are only possible upon request and when providing credit card details as a guarantee, or with advance payment.
Forms of payment
Heliopark Bad Hotel zum Hirsch accepts the following forms of payment for settling bills:
Cash in euros
For security reasons, the hotel reserves the right to refuse €500 banknotes. We thank you for your understanding.
Your Heliopark Bad Hotel zum Hirsch has a no-smoking policy throughout. If this policy is disregarded or violated , i.e. smoking in the hotel rooms or at the windows, a special cleaning fee of 250 euros will be added to your bill.
However, you can experience pure smoking pleasure in our Cigar Lounge. Thank you for your understanding and consideration for other guests.